Ton Amusement – Amusement Centre Manager

Overview The Amusement Manager will be responsible for the profit of the arcades and cranes through effective management and control of staff and equipment. 

S/he keeps the games in "ideal playing conditions." S/he is involve with cash handling, ensuring that the deposit bag balanced at the end of every shift, refilling machines when required and assisting with promotional ideas. The Amusement Manager is also responsible for excellent customer service, problem-solving and implementing all company policies and procedures.

Who should Apply Amusement Managers must possess a strong sense of customer service and interpersonal skills to include high integrity and respects for everyone. The Amusement Manager must demonstrate solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc.)

Commitment via Discussion

*You must be able to perform 2 Staggered Work Shifts
1. 1000 – 1900HRS (SHIFT A)*
2. 1600 – 0100HRS (SHIFT B)*
3. 12 Hour Shift (Choice)

Education Requirement Minimum Diploma/ Professional Certificate

Job Scope

• Achieve sales goals through the efficient execution of Company policies. 
• Assist customer and perform minor repairs on various machines without the assistance of mechanic
• Explains game operation or rules to customers, and responds to customer complaints of machine malfunction. 
• Plan and prepare work schedules and assignments of employees to specific duties 
• Monitor store inventory levels on a daily basis ensure adequate availability of products, delegate jobs.
• Supervise staffs/ employees to ensure they are in compliance with established operation practices and policies.
• Ensure all store amusement employees are properly trained.
• Ensure all reports, such as purchase, inventory on sales, are accurate and completed and submitted in a timely manner.
• Monitor store staffing on a daily basis to ensure department is adequately staffed.
• Assist in curbing internal and external theft/ cheating.
• Ensure the store and Redemptions are always available, ensure a pleasing image by changing store displays for better traffic flow with the approval of backend office.
• Ability to understand and track departmental sales on an ongoing basis.
• Assist with overall operations improvements such as increasing customer base.
• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customer.
• Resolve complex customer complaints 
• Perform all shift duties as required
• Complete reviews, absence reports, supervise staff with time and attendance along with work ethics. 
• Review department timesheets for accuracy 
• Counsel and train employees as needed. 

Additional Duties and Responsibilities

• Receiving/Shipping 
• Invoicing
• Cash Handling and Management
• Front Counter to include register functions/procedures
• Travel for company related errands and off-site assignments 
• Follow Company guidelines for managing confidential information, customer satisfaction and
  supervising sales associates. 
• Ensure satisfactory maintenance, appearance and condition of assigned facilities to comply with
  security, safety and environmental codes and ordinances.
• Enforce compliance with all local, state regulations and company policy pertaining to safety, loss prevention.
• Opening or closing duties to include checking all doors are locked and armed.

Work Environment While performing the duties of this job, the employee regularly works in a arcade environment where high levels of noise and activity can be expected. The noise level in the work environment is usually loud. 

Physical Demands While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 50kg with assistance is required.

Bonus

• Applicants with 日本語能力 (Additional Incentive) – At least JLPT N3 (for work purposes and to liaise with Japanese speaking clients)

Other Perks

• 5 Free plays per month