The Solutions Space – Food Service Host / Hostess Intern

Why Join This Opportunity?

• Learn and grow in a dynamic, team-oriented environment.

• Gain hands-on experience in guest relations and restaurant operations.

• Be part of a team that values professionalism and exceptional service.

About the Role:

As a Food Service Host/Hostess, you will be the first point of contact for guests, playing a vital role in creating a welcoming and positive atmosphere. You will be responsible for greeting and seating guests, managing reservations, and ensuring that the dining area is clean and well-organized. You will also coordinate with the front-of-house and kitchen teams to ensure that guests are seated promptly and efficiently.

Key Responsibilities:

• Ensure that the host area is clean, well-supplied, and neatly organized. This includes dusting and cleaning the Mama Shop, magazine doors, and entrance display, as well as checking tables, chairs, and the floor for cleanliness and neatness.

• Regularly check that Popsicle Sticks are well stocked and available for guests.

• Provide concise information about the restaurant and assist with guest inquiries.

• Resolve guest complaints amicably and escalate any concerns beyond your control to the appropriate supervisor.

• Manage the reservation system and provide daily customer reports to the Manager on Duty (MOD) for schedule planning.

• Effectively manage multiple tasks simultaneously in a fast-paced environment.

• Communicate any special events or dietary restrictions to the MOD, ensuring that the restaurant’s operations are aligned with guest needs.

• Greet guests warmly, escort them to their tables, and ensure they are satisfied with their seating arrangement.

• Deliver the highest level of courtesy and hospitality to guests waiting to be seated, offering assistance as needed.

• Maintain a courteous and professional tone when answering calls, whether communicating with clients or colleagues.

• Stay composed and manage tasks efficiently during busy times, handling pressure gracefully. 

• Support the restaurant floor with tasks like table resets, clearing plates, and glasses when needed.

• Assist guests with taking photos in the Mama Shop and ensure a positive experience.

• Thank each departing guest with a smile and make eye contact, ensuring they feel appreciated. 

• Establish strong relationships with Managers, colleagues, and guests while contributing to maintaining a safe, efficient, and smooth-running restaurant environment

Ideal Candidate:

• A friendly, customer-oriented individual with excellent communication skills.

• Someone who thrives in a fast-paced environment and can multitask effectively.

• Organized, detail-oriented, and calm under pressure.

• A passion for hospitality and creating exceptional guest experiences.

EA:23C1450