The School of Positive Psychology Pte Ltd – Senior / Student Services & Admin Executive

Responsibilities:

Student Services:

• Perform front counter duties, attend to enquiries via emails, chats and phone calls.
• Source and provide relevant information based on the student's enquiry.
• Manage classroom facilities and setup for classes.
• Hosting both in-person and online classes at the school or on Zoom application. 
• Manage Google Classroom and facilitate sharing of lesson materials.

Administration:

• Maintain proper records and filing of student requests and attendance.
• Upkeep of the management database and student portal.
• Assist lecturers in class preparation and assessment administration.
• Assist course registration or payment collection when needed.

Candidate Outlook:

• Exhibit excellent customer service and communication skills.
• Meticulous in managing data and details.
• Comfortable managing adult learners and overseas students.
• Adaptive to changes due to operation expansion.

General Information:

• Working location: City Hall 
• Working hours: 5-days work week, mainly 1pm-10pm Monday to Friday
  May be required to work on 1 weekend each month, with off in-lieu provided.

Requirements:

• Diploma in any field with preferably min. 2 years of working experience.
• Working experience in frontline customer service, reception or in the education industry will be an advantage.
• Proficient in Microsoft and Google applications.
• Fluency in English to liaise with English-speaking students.