The LearningLab Education Pte Ltd – Customer Experience Intern

The LearningLab Education Pte Ltd
Customer Experience Intern
Date Listed
04 Sep 2023
Job Type
Entry Level / Junior Executive
Job Period
Immediate Start - 07 Jan 2024
Customer Service / Communications
Early Childhood Care and Education
Location Name
Thomson Road, United Square Shopping Mall, Singapore
101 Thomson Rd, Singapore 307591
Allowance / Remuneration
$2,000 monthly
Company Profile

Headquartered in Singapore, The Learning Lab (“TLL”) is a leading education platform in Southeast Asia, and the #1 market leader in Singapore’s premium tuition and enrichment sector.

TLL’s year-round, after-school programmes are underpinned by a proprietary and research-backed curriculum, as well as best-in-class teacher training and recruitment, both designed to stimulate students’ natural curiosity, self-aware participation and critical thinking.

Having been chiefly an offline provider for most of the 20 years since its founding, TLL has, in recent years, successfully enhanced its online capabilities, which now support hybrid learning and already offer a scalable and digitally-delivered product to ASEAN markets and expatriates. This in turn lays the foundation for TLL’s other EdTech initiatives with high growth potential.

Job Description
  • Deliver a professional and high-quality service experience to customers for registration, replacement classes or enrolment matters.
  • Advise parents and students on suitable academic programme selection to achieve successful enrolment for students
  • Be able to achieve daily assigned number of calls.
  • To work closely with other departments’ stakeholders to support and execute student recruitment activities, and objectives.
  • To address enquiries at the Front Desk and/or via email when needed.
  • Take ownership of assigned and ad hoc tasks and projects.
  • Willing to be assigned to and be mobilised to various centres, whenever required to support business and customer needs.
  • Comfortable working on weekends.
  • Able to adhere to work rosters.

Snapshot of our ideal candidate:

Candidate with a positive and cheerful disposition and a passion for excellent customer service/ client management & enrolment activities, to provide personalized service suiting the needs of our students so as to operationalise the enrolment needs of The Learning Lab, and excellent team work in line with the organisation’s ethos, we invite individuals who share our service commitment and passion to join us. 

This position is already closed and no longer available.  You may like to view the other latest internships here.

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