The Great Room Pte. Ltd. – Member Relations Officer (F&B)

It’s all work, it’s all play

The Great Room provides hospitality-inspired working environments for a community of liked minded high-value entrepreneurs, leading corporates, and ‘grown-up’ start-ups. The Great Room’s vibrant co-working spaces are growing across Asia Pacific, and have presences in Singapore, Bangkok and Hong Kong in 2019.

If you love meeting new people and want a super-charged career, connect with us! Perks of the job include a “Super Sexy” Office with an amazing view, specialty coffee and No Monday Blues!

About the role

The Great Room is looking for energetic and personable Member Relations Officer (MRO) who has a great passion for hospitality and understands the Food & Beverage standard. The MRO will report to the Centre Manager and the goal is to deliver a strong community spirit, through operational excellence, and great members experience.

What will you do

Ensure Operational Efficiency

• Manage the cafe, and all orders coming through Digital Concierge/ POS System
• Work on community initiatives and programs to develop connections and network among members, including member introductions, event support, email and print communications
• Encourage participation and use of our members’ platform and network portal
• Develop strong rapports with members, and proactively gather company details and members’ preferences to enhance service delivery and sales experience
• Ensure a warm welcome and fond farewell for all members and visitors to the office 

Barista responsibility

• Support the Centre Manager to develop best practices and process improvement to benefit service efficiency and members’ experience
• Develop strong rapports with members and members’ preferences to enhance member’s experience
• Prepare and serve hot and cold drinks such as coffee, tea, artisan and speciality beverages.
• Clean and sanitize work areas, utensils and equipment
• Develop a sense of ownership of the premise to ensure a clean seating arrangement– Describe menu items and suggesting products to customers
• Take order and serve to the member/ guests
• Receive and process payment via POS system
• Maintain necessary equipments (e.g freezers, refrigerators, toaster or microwave) to ensure proper functioning
• Provide customers with product details, such as coffee blend or preparation descriptions
• Work with our selected F&B vendors to ensure our inventory are catered to in a timely manner

Play a part in creating the Community

• Research and identify the needs of prospective and existing members, and develop menu to meet their preferences
• Ensure all follow-up and communications are responded to professionally and within the timeframe given as per company standards
• Prepare monthly overview of research and development menu as part of the business plan
• Assist in Monday Breakfast Club in your based location 

Be the Supportive Office Expert

• Ensure the office is maintained in a clean and defect free condition at all times, by conducting daily walkthroughs of the office to identify areas for improvement and maintenance

Who you are

• Able to work under pressure in a fast-paced environment
• Great organisational skills with the ability to multi-task
• Strong verbal and written communication skills
• Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint
• Proven objection handling, prospecting and negotiation skills.
• Strong organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision.
• Have WSQ Basic Food Hygiene certification as advantageous
• Have at least 1 – 2 years experience working in Food & Beverage industry
• Have a high standard of hospitality and service standard
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Reliable, focused, and detail-oriented
• Self-directed with a high level of initiative and a ‘can do’ attitude
• Finds it easy to bridge corporate and start-up culture

What you’ll receive

• Competitive remuneration
• 5 days work week (though there may be occasions where you will be required to work on weekends due to Events etc)
• Annual Leaves & Public Holidays
• Birthday Leave
• Monthly Mobile Allowance
• Reimbursements for business related trips
• Flexible Benefit (for medical and other approved wellness, healthcare activities etc.)