The first luxury heritage lifestyle destination in the city-state's downtown Civic District, developed by Singapore-based, Perennial Real Estate Holdings Limited. The hotel itself is an art deco jewel located in the restored Capitol Building and Stamford House, with 157 guest rooms and suites.
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
For more information, visit https://www.kempinski.com/en/singapore/the-capitol-singapore/
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients’ satisfaction and adherence to Kempinski service standards.
- Follow internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Test calls results > 85%.
- Follow the internal up-sell programme for Reservations department.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
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The Capitol Kempinski Hotel Singapore - Designation:
Reservations Intern - Profession:
Hospitality - Industry:
Hotel and Accommodation Services