About us
We are a Service Solutions Provider (SSP) specialising in tailoring effective solutions for service-centric organisations to enhance their profitability, productivity, efficiency and control. We are dedicated to Empowering Solutions Through Services to help our clients to achieve their strategic business objectives We focused on three main service offerings under Managed Services and Business Solutions. Our Service Level Agreement (SLA) or Service Quality Assurance (SQA) allows our clients to differentiate themselves through highly reliable and state-of-the-art solutions, which enable them to enhance Profitability, Productivity, Efficiency and Control (PPEC). Telistar was originally created with you, the client, in mind – to solve your entire service needs. We believe strongly in customising our approach to your needs and providing a high value at a price that you can afford. Outsourcing is a process that has been widely adopted by businesses to give them the opportunity to focus on their core activities. But when many solutions are needed from many different vendors, inefficiencies creep in and time and precious resources are wasted. Telistar provides a one-stop end-to-end platform to solve your entire service needs! We focus on continuously innovating and improving to build up our core competencies and set the standard for industry best practices. Our team of industry pioneers and fore-runners are constantly thinking of how to do things easier, cheaper, and more quickly yet achieving much better and effective results to differentiate our clients from the rest!
General Requirements
a) Log and categorise all incidents reported via email or phone
b) Issue Incident ID to incident reporter
c) Perform first level problem isolation, troubleshooting, bypass, recovery and resolution
d) Escalate problems not resolved to appropriate 2nd level support parties
e) Track/monitor problem status and follow-up with resolving parties
f) Update resolved problems in the incident management system and inform the incident reporter
g) Analyse problem causes/trends and coordinate corrective/preventive actions
h) Generate monthly reports on trend and cause of problems
i) Co-ordinate the rectification of simple faults such as jammed printers, virus
scanning and removal and reconfiguration of the workstation settings
j) Liaise with third party vendors for replacement parts/components and rectification
of faults if the equipment is still under warranty or under maintenance
k) Log Service Requests and track till closure
l) Track and alert on SLA timelines and breach for incidents status and ageing
m) Document and maintain Service Desk administration guides and SOPs
Minimum Qualification
a) Good in clear written English communications
b) Able to speak clear and fluent conversational English
c) Possess relevant technical IT skills or knowledge
d) Good customer servicing skills
e) Able to work under pressure or demanding customer environment
f) Only Singaporeans and PR need to apply
Related Job Searches:
- Company:
Telistar Solutions Pte Ltd - Designation:
Service Desk - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Ang Mo Kio