Tele-centre Services Pte Ltd – Customer Care Officer

Tele-centre Services Pte Ltd, a wholly-owned subsidiary of mainboard listed Hai Leck Holdings Ltd was established in 1999. Today, the Company operates a premium call centre with more than 350 employees in Singapore, and pride itself to have major multi-national companies and key government organisations across all industries as its valuable business partners.

Our parent company, Hai Leck Holdings Limited is a leading integrated provider of scaffolding, insulation, painting and engineering services for the utilities, oil and gas industries in Singapore.

Tele-centre attributes its success to the high quality customer service and innovative business solutions provided by its human capital, and its continuous pursuit of excellence in systems and processes.

• Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems. 
• Escalate cases that do not fall within FAQs to the relevant and correct parties. 
• Follow-up on outstanding cases and perform call-backs to customers if necessary. 
• Update call logs and reports to ensure daily, weekly and monthly SLAs are being consistently met. 
• Keep up with the latest information and product knowledge to ensure accurate information is being provided to customers. 
• Other ad-hoc duties assigned.

• Candidate must possess at least GCE "O" Level, A level, Professional Certificate/NITEC/Diploma in any field.
• Must be comfortable working in Call Centre Environment. 
• Able to work under pressure with minimal supervision. 
• Good command in English and at least 1 other language to handle queries from non-English speakers. 
• Candidate with Customer Service and/or Call Centre experience will be an added advantage. 
• Able to work rotating shift and shift allowance will be provided. 
• Training will be provided. 
• Candidates who are able to commence within short notice or immediately will be preferred.

Desirable skillsets: 

• Excellent communication skills.
•  Being confident.
• Possess a clear voice over the phone.
• Able to work independently.
• Having a desire to help others.
• Being flexible and adaptable. 
• Being able to deal with all types of people. 
• Having basic IT skills.