Swimwerks Asia Pte Ltd – Sports Facilitator (Aquatic Operations)

RESPONSIBILITIES:

• Handle day-to-day operational issues and ensure issues are resolved in a proper and timely manner
• Handle enquiries via telephone and email while ensuring a high standard of quality in terms of business integrity and customer experience
• Resolve customers’ issues and provide feedback and analysis
• Manpower scheduling & rostering duties
• Responsible for ensuring timely delivery of services, monitoring customers’ payment status and remind customers on updates
• Identify process gaps within the department and drive improvement
• Prepare report on a monthly basis
• Go for site visitation to customers when required
• All other ad-hoc administrative duties assigned by the company and its subsidiaries

REQUIREMENT:

• Diploma/Degree in relevant disciplines preferably in the sports education
• An advantage if you are a certified swim teacher and/or lifeguard
• Strong eye for details and meticulous with numbers & data
• Have the integrity and high standards in the work you do
• Strong desire with the curiosity to continuously learn and grow
• We're a fast paced team. You should be comfortable with it and understand that not everything is 100% defined all the time
• Good timekeeper, well organized and excellent problem-solving skills
• Able to work independently, resourceful and a good team player having leadership skills
• Excellent communication and customer’s centric skills
• Computer literacy with MS office software
• May be required to work on weekends