Swift Integrated Logistics (S) Pte. Ltd. – Shipping Assistant

Job Purpose:

To support the forwarding and haulage customer service team in coordinating daily operations, assisting with shipment documentation, and ensuring smooth communication between customers, drivers, depots, and internal departments.

Key Responsibilities:

1. Shipment Coordination

• Assist in arranging import/export container movement between port, depot, and customer sites.
• Monitor container collection and delivery schedules via PortNet, depot systems, and internal tracking sheets.
• Coordinate with operations and drivers to ensure timely dispatch and return of containers.
• Follow up on job status and update customers proactively.

2. Documentation & Permits

• Prepare and verify basic shipping documentation such as Job Orders, Delivery Orders, and e-permits.
• Assist in checking HS codes, consignee details, and customs declaration data.
• Support the submission of permits to authorities (e.g., Singapore Customs, SCDF for DG shipments).
• Maintain filing of completed job files and ensure accuracy of records.

3. Customer Service & Communication

• Communicate with customers regarding delivery updates, job confirmation, and documentation requirements.
• Coordinate with internal departments (Operations, Accounts, Sales) for customer-related issues or billing clarification.

4. Data Entry & Reporting

• Assist in updating the daily job tracker, port release records, and driver allocation sheets.
• Perform basic Excel data cleaning and help maintain customer database.

5. Process Support & Learning

• Learn the fundamentals of freight forwarding, port operations, and container logistics workflow.
• Support the team in continuous improvement projects