Star Concord Pte Ltd – Customer Service Executive

STAR CONCORD offers our clients with cost effective LCL Cargo Consolidations, Sea & Air Freight Forwarding Services, Warehousing Solutions, Transportation and Supply Chain & Logistics Management. Our competitively priced solutions will help you save-up on your budgets allocated for shipping, freight transportation and logistics which are generally expensive.

Jobscope:

• Handles customer enquiries (Export/ Import/ Air)
• Provide quotations to clients
• Coordinate with agents for rates/ bookings/ shipment arrangement; check on the shipping rules and regulations for the respective countries
• Handle SEA/AIR shipment and ensure all documents (such as BL, pre-alert, delivery order, arrival notice) are in order
• Create booking in system/ Block booking with carrier; monitor carrier schedule
• Verify and take in vendor cost into system; prepare payment
• Create and issue invoice to customers
• Arrange deliveries and follow up with vendors and customers to ensure final destination of shipments
• Perform declaration of permit
• Check and send unstuffing report from warehouse
• Resolve destination charges disputes/ issues