Sofitel Singapore Sentosa Resort & Spa – Front Office Internship

Sofitel Singapore Sentosa Resort & Spa

French luxury and local cuisine in the world's most exciting city

Sofitel Singapore Sentosa Resort & Spa, a five-star luxury resort hotel situated atop the cliff above Tanjong Beach, is a haven of tranquillity and relaxation with our collection of 211 rooms and suites, four villas, four F&B establishments, and a Celebrations & Events Centre. The Resort also enjoys close proximity to an award-winning golf club and Sentosa's attractions.

Role Responsibilities

• Welcome guests in a friendly and professional manner.
• Assist guests with check-in and check-out procedures.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Provide information about hotel facilities, services, and local attractions.
• Administrative Support and Front Desk Operations Assist in maintaining accurate guest records and files. 
• Handle incoming calls and redirect them as necessary. 
• Assist in managing room reservations, ensuring accuracy and efficiency. 
• Communicate reservation details to other departments as necessary. 
• Ensure the front desk area is clean, organized, and presentable at all times. 
• Maintain a working knowledge of hotel services, amenities, and promotions.