Snaphunt Pte Ltd – Vendor Operation Manager

• Leadership Role
• Join a well known brand within Corporate Banking
• Attractive Salary & Benefits

The Job

Your responsibilities will include:

• Responsible for day-to-day operational performance and leadership to third-party service providers
• Ensure BAU activities are completed
• Interface regularly with internal and external clients (as required)
• Ensure plans for process improvements, enhancements, efficiencies, and productivity are completed
• Review and analyze metrics (regional/country) to ensure targets are met and deviations are explained and controlled
• Participate, co-lead, plan and execute assigned Regional Projects e.g. Service Model, Direct Ingestion.
• Coordinate with internal and external parties for the execution of assigned Regional Projects. Identify and resolve issues that arise in the project.

Supplier/Vendor Management:

• Manage day-to-day vendor operations
• Serve as a point of escalation
• Partner with regional and country leadership to ensure compliance with standards and policies
• Monitor the performance and address deviations to the supplier contracts, including performance (SLAs) and costs (invoices, incorrect prices, etc.)

Risk and Control:

• Ensure all required controls are in place and identify key risk indicators, thresholds and actions if metrics fall below thresholds
• Ensure compliance with global and regional policies and procedures while meeting local regulations
• Financial Management, Re-engineering, and Project Management
• Provide input for and adhere to the country budget
• Provide information for monthly expense reconciliations, variances and accruals
• Identify process improvement and reengineering delivery opportunities and develop execution plans in partnership with GS&T Program Office

Ideal Candidate

• Vendor Management
• Operational Performance
• Leadership
• Third-Party Service Providers
• Process Improvements
• Metrics Analysis
• Regional Projects
• Escalation Point
• Compliance and Policies
• Risk Management
• Financial Oversight
• Expense Reconciliation
• Project Execution
• Supplier Relations
• Control Implementation
• Efficiency Enhancement
• Vendor Accounts
• Performance Monitoring
• Process Re-engineering
• Operational Excellence

Ref: 2NTCM0O636