Our client is a one-stop solution customization platform for service robots innovated in the industry. Based on the highly mature research and development experience and technology accumulation in the industry, and the ecology of more than 1000 software and hardware partners, our client provides one-to-one exclusive services for end customers, robot integrators, and channel operators, supporting ODM, OEM and other modes of cooperation. Covering all the links including product creativity, design, research and development, production and after-sales services, and provides customers with the one-stop service from product creativity to practical application. With the modular solution configuration mode, it is possible to meet the intelligent requirements of various industries through free combination, helping customers complete the intelligent upgrade of scenarios and services.
- Regional Role
- Work in a company with a solid track record of performance
- Work alongside & learn from best in class talent
The Job
- Your Responsibilities will include:
- Responsible for customer online training, including products, installation and implementation, after-sales problem handling, LIDAR, Chassis, Robot use and other related functions of training.
- Robot technology Q&A, assist customers to solve problems in the deployment and operation of the service robot.
- Robot MCU firmware configuration, hardware debugging test.
- Continue to track the use of the product to improve customer product utilization.
- Responsible for writing relevant technical documents, including configuration schemes, implementation schemes, fault manuals, etc.
Ideal Candidate
- Bachelor degree or above, background in computer science and technology/software engineering.
- Familiar with C/C++ language and program development under real-time operating system.
- Experience in mobile robot navigation and mobile robot motion planning projects is preferred.
- Experience in Windows and Linux development is preferred.
- Good at communication, optimistic and confident, interested in robotics and have strong learning ability and adaptability.
- Candidate is required to have the knowledge in Mandarin as this role requires you to liaise with China HQ team and Chinese customers when necessary. You need to be able to read, speak and type Mandarin.
- You will be required to read technical documents in Mandarin.
Ref: ZJRWRNF7OF
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- Company:
Snaphunt Pte Ltd - Designation:
Technical Support Engineer - Profession:
IT / Information Technology - Industry:
Electronics