Snaphunt Pte Ltd – Senior System Engineer

• Work alongside & learn from best in class talent
• Great work environment
• Leadership Role

The Job

Your responsibilities will include:

• Designing, maintaining, and supporting the network infrastructure.
• Monitoring system performance and ensuring reliability and availability.
• Recommending infrastructure solutions to meet business requirements in compliance with IT policy & procedure.
• Providing Level 2 support and troubleshooting as and when required.
• Leads determines solutions/course of action and resolves complex and significant software problems and related hardware product problems in direct contact with customers.
• Provides Post-sales support and audits custom end-user installations for all DeltaFrontier product lines.
• Provides feedback to Product Management and Engineering on Product Roadmap and product requirements.
• Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems.
• Engineers design systems to meet the particular requirements of their organization or clients.
• possess the ability to learn and work on changing and emerging technologies.
• follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
• provide accurate feedback to customers promptly.
• ensures proper logging of all issues.

Ideal Candidate

• Bachelor's degree in engineering/computer science etc.
• Minimum 5 years of working experience 
• Knowledge of Linux operating systems
• Experience in the systems engineering industry.
• Knowledge of MS Windows Server and basic PC hardware structure.
• Knowledge of TCP/IP, Network Structure, Firewall, LAN, and VLAN. 
• Understanding of IT communication protocols, such as SNMP (v1/v3), Modbus/Modbus TCP, SMTP, HTTP/HTTPS (SSL/TLS), and FTP/SCP
• Passion for artificial intelligence/physical security and digital transformation solutions visitor management system, business intelligence, and IoT sensor
• Knowledge of physical security system
• Possess strong interpersonal communication skills with the ability to communicate technical concepts clearly and effectively.
• Skilled in design documentation (e.g., schematics, flow charts, topologies, and metrics).
• WSH certificate working at the construction site is a big plus

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