Snaphunt Pte Ltd – Sales Engineer

• Opportunity to make a positive impact
• Flexible working options
• A role that offers a breadth of learning opportunities

The Job

Job description

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex Cloud Native Cybersecurity environment will also make you an ideal candidate.

Responsibilities

• Reproduce customer environment and run tests
• Manage and address electronic tickets efficiently
• Liaise between sales team, customer success team, and customers to properly address customer problems
• Help customers onboarding/daily-operation on CNAPP and Threat intelligence platform
• Help customers setup playbook on Threat intelligence platform
• Timely Response to existing customer daily queries/request.
• Introduce Aerowave's Code-To-Cloud/Threat intelligence solution to customers

Ideal Candidate

Qualifications

• 2+ years' of pre-sales and technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills
• Good communication skills
• Bilingual (English and Chinese)
• Basic understanding about Kubernetes
• Basic understanding about Cloud service
• Basic skill about script (bash/python etc)

Ref: X3X7005I3Y