Snaphunt Pte Ltd – Retail Sales Supervisor

• Join a well known brand within Retail
• A role that offers a breadth of learning opportunities
• Leadership Role

The Job

Your Responsibilities will include: 

• Ensuring high levels of customer satisfaction by delivering excellent service.
• Ascertaining customer's needs and recommending and displaying items that meet these.
• Managing the point-of-sale processes.
• Ensuring maintenance of inventory accuracy and receiving shipments.
• Staying up to date on products, market and trends.
• Maintaining outstanding store condition and visual merchandising standards.
• Hiring, motivating, coaching and developing high caliber sales talent to ensure service excellence.
• Full profit and loss management as well as establishing KPIs.
• Formulating sales plans and implementing effective strategies to achieve sales targets.
• Analyzing sales generated for each product category and implementing action plans to improve this.
• Working closely with merchandising team to ensure stock and assortment levels are met.
• Coordinating with various internal stakeholders to achieve operational efficiency and brand consistency.
• Monitoring and maintaining the highest standard of customer services across all stores.
• Training and developing all staff to ensure brand consistency as well as service excellence.
• Helping the Company meet its objectives by developing & implementing high impact retail training programs in line with business needs and priorities.
• Delivering high quality retail sales & service training programs to sales associates.
• Providing sales floor coaching on brand, product and service experience.
• Collating feedback of completed training and making improvements where required in order to ensure continuous improvement in the quality of instructional design and delivery.
• Reviewing and revising training materials to ensure they are in line with brand guidelines, operating procedures and systems.
• Sourcing and recommending vendors and other external partners to design, develop, and / or deliver learning solutions where applicable.
• Conducting train the trainer workshops to ensure training scalability and effectiveness.

Ideal Candidate

Skills Required:

• You have at least 1 year experience including solid experience in a similar role within Retail.
• You possess excellent communication, interpersonal skills and presentation skills with the ability to interact and build credibility across all levels of the organization.
• You are service-oriented with excellent interpersonal skills.
• You are a strong mentor and coach who builds high performing teams.
• You are a strong team player who can manage multiple stakeholders.
• You are highly goal driven and work well in fast paced environments.

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