Snaphunt Pte Ltd – Retail Associate

• Work in a company with a solid track record of performance
• Work alongside & learn from best in class talent
• Join a well known brand within Retail

The Job

Your responsibilities will include:

• Customer Service: Greeting customers, identifying their needs, and providing personalized assistance. Assisting customers in finding products, offering product recommendations, and answering inquiries. Providing friendly and knowledgeable service to enhance the overall customer experience.
• Sales Support: Actively engaging with customers to understand their preferences and guide them towards suitable products. Promoting sales by effectively communicating product features, benefits, and promotions. Upselling or cross-selling products to maximize sales opportunities.
• Product Knowledge: Developing a comprehensive understanding of the products or services offered by the store. Staying updated on product features, specifications, and pricing. Providing accurate information to customers and addressing any product-related inquiries.
• Cashiering and POS Operations: Operating the cash register and processing customer transactions accurately and efficiently. Handling cash, credit card, or other payment methods. Verifying prices, applying discounts or promotions, issuing receipts, and ensuring proper cash register management.
• Merchandising and Inventory: Maintaining proper product displays, organizing shelves, and ensuring merchandise is adequately stocked and visually appealing. Monitoring inventory levels, restocking shelves as needed, and promptly notifying supervisors of any stock shortages or discrepancies.
• Store Maintenance: Keeping the store clean, organized, and visually appealing. Ensuring shelves, displays, and product areas are tidy and well-maintained. Assisting with opening and closing procedures, such as store setup, cleaning, and securing the premises.
• Customer Service Recovery: Handling customer complaints or concerns with empathy and professionalism. Resolving issues to the customer's satisfaction or escalating complex problems to supervisors. Turning potentially negative experiences into positive ones through effective communication and problem-solving.

Ideal Candidate

• Education and Experience: A high school diploma or equivalent is typically required for a Retail Associate position. Previous experience in customer service or retail is beneficial but not always mandatory, as on-the-job training is often provided.
• Customer Service Skills: Strong interpersonal and communication skills to engage with customers and provide excellent service. Active listening, patience, and the ability to address customer needs and concerns effectively.
• Sales Ability: Basic sales skills to promote products, identify customer needs, and close sales. Confidence in engaging with customers, persuasiveness, and the ability to handle objections are advantageous.
• Cash Handling: Basic math skills and accuracy in processing transactions and handling cash. Familiarity with point-of-sale (POS) systems is a plus.
• Product Knowledge: Willingness to learn about products, their features, and benefits. Ability to convey product information accurately to customers and provide recommendations based on customer needs.
• Teamwork and Adaptability: Ability to work effectively as part of a team, supporting colleagues and maintaining a positive work environment. Flexibility to adapt to changing tasks, priorities, and store operations.
• Time Management and Multitasking: Strong organizational skills to manage multiple tasks, prioritize responsibilities, and handle a fast-paced retail environment.

Ref: LU4QNL1UI6