Snaphunt Pte Ltd – Reservations Officer

• Great work culture
• A role that offers a breadth of learning opportunities

The Job

Key responsibilities areas:

• To effectively and efficiently answer telephone calls and related functions
• Providing customer services by handling queries related to reservations
• Interface and coordinate between operational staffs, suppliers, business partners and customers
• Maintain regular contact / rapport in understanding and anticipating customers
• File all relevant documents and booking faxes into the appropriate files
• Handle clients’ complaints promptly according to established procedures
• Allocate duties to staff based on service requirements
• Update daily logsheet, prepare deployment/ reports and raise authorisation forms
• Perform other operation services coordination or other duties as assigned by immediate supervisor

Ideal Candidate

Key Competencies:

• Positive work attitude & team player
• Well groomed with good discipline
• Passion in customer service & interpersonal skills are a must
• Able to work rotating shifts including weekends & public holidays (no night shift)
• Preferably have working experience in the Airport and / or Hospitality industry

Ref: E4VHBH8V93