Snaphunt Pte Ltd – Project Coordination Executive (Operations)

Our client is a US based, global customer experience consulting firm with 35 years’ experience. The company set the industry standard as the largest independent provider of customer experience research. They have a global coverage with 13 locations around the world. Their vision is to "inspire excellence" by delivering actionable insights to our clients which strategically impact the improvement of their customer experience.

• Fantastic work culture
• Work in a company with a solid track record of performance
• Flexible working options

The Job

Your responsibilities will include:

• Recruiting Evaluators through various channels.
• Accessing networks for recruitment in Singapore.
• Managing evaluators and revert to their queries within 1 business day.
• Briefing, training, engaging & reactivating Evaluators.
• Ensuring 100% completion of project & evaluations.
• Adding required Evaluations on the job board, follow weekly calendar for assigning & scheduling Evaluations.
• Assigning the shop to the appropriate Evaluators.
• Constant and prompt communication (email or telephonic) with Evaluators.
• Coordinating with Quality Control team in India & resolve disputed reports.
• Coordinating and update Clients.
• Reverting to Clients within 1 business day.
• Working hand-in-hand with Operations Team in India to ensure proactive and prompt follow-up on client issues.
• Participating in team and company meetings.
• Supporting in ad-hoc reporting tasks.

Ideal Candidate

• You have at least 1 year experience including solid experience in a similar role within Professional Services.
• You are proficient with MS Office (esp. Outlook, Word, Excel, and PowerPoint) and internet-savvy.
• You have good interpersonal skills with excellent written and verbal proficiency of English and able to handle local language speaking associates.
• You demonstrate responsible, ethical and honest behavior in all tasks & responsibilities.
• You are a problem solver: react quickly and appropriately to problems.
• You can follow up in a timely manner.
• You have can-do attitude.

Ref: WNPNAVREDS