Company
Snaphunt Pte Ltd
snaphunt.com
Designation
Monitoring Support Engineer
Date Listed
05 Oct 2023
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
IT / Information Technology
Industry
Computer and IT
Location Name
Singapore
Allowance / Remuneration
$3,000 - 3,800 monthly
Company Profile
Our client is a Fortune 500 global IT services leader. Their more than 130,000 people in 70-plus countries are entrusted by their customers to deliver what matters most. They use the power of technology to deliver mission critical IT services that drive business impact. Our client is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.
Job Description
- Excellent career development opportunities
- Work alongside & learn from best in class talent
The Job
You will be responsible for :
- Monitor system and batch job processing; perform 1st level problem determination and resolution; and timely escalation of issues and critical alerts.
- Assist System / Application Support engineers for system and / or batch jobs recovery.
- Setup and maintain the monitoring maintenance policy for system undergoing maintenance, to stop and resume the monitoring and alerts,
- Work closely with System / Application Support engineers in improving the system and batch monitoring and alerts,
- Participate in the Daily Operations meeting and prepare Health Check report,
- Coordinate with the Change Manager on the communication to the client for the start and end of the change activities,
- Provides 24x7 rotating shift roster support on eight (8) or twelve (12) duties. To support/ assist in extended support and / or swap of duties when there is a need such as stand-in for colleague on medical leaves and/ or support to major production issue, etc. and
- Conformance to the established standard operation procedures.
Ideal Candidate
- Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
- May hold entry-level certification(s) in work field.
- Typically 0-2 years of relevant experience with Bachelor's degree, or 2+ years of relevant experience with 2 year post-high school degree.
- Has an analytical mindset and able to understand business and functional concepts,
- Proactive, self-driven and able to work under pressure with a high sense of urgency,
- Ability to work effectively both independently & within a team and
- Comfortable interacting with both internal and external stakeholders.
- Experience working with IT ticketing system,
- Experience with monitoring tools and writing scripts for automation and
- Possess SQL knowledge and capable of constructing basic SQL queries
Ref: 65A8ZATS0A
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Snaphunt Pte Ltd - Designation:
Monitoring Support Engineer - Profession:
IT / Information Technology - Industry:
Computer and IT
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