Company
Snaphunt Pte. Ltd.
snaphunt.com
Designation
Management Trainee
Date Listed
11 Apr 2022
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Customer Service / Communications, Sales / Retail
Industry
Insurance
Location Name
Singapore
Allowance / Remuneration
$4,000 - 8,000 monthly
Company Profile
Our Client specializes in providing high quality financial and wealth management advice to individuals and Corporate clients in Singapore and the Far East Region.
Job Description
- Leadership Role
- Flexible working options
- Attractive Salary & Benefits
The Job
You will be responsible for :
- Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
- Working closely with internal stakeholders to solve client issues.
- Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
- Developing account plans to enhance service delivery.
- Developing and managing a portfolio of Key Accounts.
- Achieving monthly sales targets by identifying and developing new customers.
- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
- Coordinating pre-sales and post-sales follow up.
- Achieving and exceeding weekly and monthly KPIs.
- Building strong and collaborative relationships with other internal stakeholders.
- Monitoring market trends and providing regular competitor feedback.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Candidate
- You have at least 1 year experience within a Client Services, Customer Service or Sales (B2C) role, ideally within the Insurance industry.
- You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are highly goal driven and work well in fast paced environments
- You are a strong team player who can manage multiple stakeholders
Ref: ABKP8HWQCS
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Related Job Searches:
- Company:
Snaphunt Pte. Ltd. - Designation:
Management Trainee - Profession:
Customer Service / Communications, Sales / Retail - Industry:
Insurance
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