Snaphunt Pte Ltd – Junior IT Field Support Engineer

Our client is one of the leading global independent providers of Third Party Maintenance Services, IT Asset Disposition (“ITAD”) & Data Centre Services, and Hardware Distribution & Resale. By offering a channel that combines the technology, finance and logistics domains, our client aims to be a global aggregator of enterprise services and hardware to its customers.

• Opportunity to make a positive impact
• Great work environment

The Job

Job Responsibilities

• Provide technical pre-sales and post-sales support to sales team and clients
• Provide field support based on SLA (24x7 on rotation basis)
• Perform standby duty based on rotation basis
• Provide post-sales project implementation and coordination
• Provide break-fix support including, but not limited to, machine inspection, system checklist creation, troubleshooting and replacement of System hardware level, troubleshooting of Operating System, incident ownership and customer management
• Prepare & provide documentation on technical, process improvements & reporting
• Deliver high quality services and customer satisfactions to our clients
• Ensure good housekeeping of equipment residing at designated platform area and maintain its work area tidiness within the engineering area
• Ensures timely update of utilization on daily basis
• Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
• Provides problem determination, diagnostic testing, repair/resolution of System hardware, Operating System, virtualization and infrastructure in complex enterprise environments.

Ideal Candidate

Requirement

• Diploma or Degree in Computer / IT related courses
• Hands-on experience with servers
• Good attitude to learn new technologies
• Able to work independently as well as in a team

Ref: KN2VMW8ZIL