Company
Snaphunt Pte Ltd
snaphunt.com
Designation
IT Service Centre Executive
Date Listed
20 Sep 2023
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
IT / Information Technology
Industry
Computer and IT
Location Name
Singapore
Allowance / Remuneration
$1,800 - 2,200 monthly
Company Profile
Our client was founded in 2009, with one goal in mind – to help businesses make informed IT choices during their procurement process.
Our client fuse our deep experience with proven technologies in designing solutions, building custom applications, integrating enterprise systems that deliver innovative, practical solutions.
Job Description
- Additional Leave
- Parental Leave
- Professional Development
The Job
Your responsibilities will include:
- Assist in handling both inbound and outbound calls for the IT Helpdesk
- Perform 1st level diagnostics with the user on phone to determine fault
- Ensure a high quality of customer service is provided to customers
- Ensure proper closure of all calls
- Perform investigation on feedback received
- Check on the service contract and warranty status of faulty serial
- Manage spare parts rotation and assign parts to on-site engineers
- Order & track parts from vendors and suppliers
- Prepare quotations and follow-up with clients on acceptance
- Resolve complaints/feedback and escalate to various levels and functional groups
- Check warranty status & manage the ordering of replacement parts
- Provide general administrative support where applicable
- Perform in-house repairs and testing of equipment
Ideal Candidate
- Must have basic PC, notebook & Windows OS troubleshooting skills
- Able to communicate in a clear manner
- Proficient in Microsoft Word and Excel
- Able to handle calls with professionalism and patience
- Experience working in an IT Service Centre will be an added advantage
Ref: HN1KLIAQTG
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- Company:
Snaphunt Pte Ltd - Designation:
IT Service Centre Executive - Profession:
IT / Information Technology - Industry:
Computer and IT
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