Our client fills the gap in the market between the International providers of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM), and many smaller providers who rely on third-party solutions. Customers, therefore, can expect to invest a lot less yet are able to fulfil their growing requirements.
Historically, our client has been one of the leading Point of Sale (POS) providers in Singapore, Malaysia and Papua New Guinea, with a presence in Hongkong and Indonesia. Its clients range from one-shop operators to international brands with hundreds of outlets. Our client has a long track record in catering to a wide range of retailers, big and small, f&b operators and pharmacies. Our client fully developed its own applications and customizations and It has its own development team to support and create new products to keep advancing its clients' systems and infrastructure with easy-to-use, easy-to-implement and rollout apps, reducing implementation and training time.
Our Background
The company was founded in 2002, by a group of professionals who are passionate about providing One-stop service-oriented IT solutions to the Changing POS industry. They focus to help multidisciplinary businesses make decisive improvements in businesses' directions and performance by sparking breakthrough ideas for clients, the business world, and society. They seek to inspire enterprising and imaginative people – with unparalleled opportunities for professional and personal growth. In this way, they hope to forge lifelong bonds with them.
- Medical and Dental Insurance
- Work-life Balance
- Great work culture
The Job
As Helpdesk Administrator, you will provide assistance over the phone or first-level remote support, otherwise, transfer/ convey the customer’s problems and requirements to the Support Team precisely and clearly, so that such issues can be handled smoothly.
Your responsibilities will include:
- Monitor and follow up on the pending problem issue, and alert Support Team when necessary to ensure that the issue is resolved effectively within a reasonable time and customer satisfaction can be maximized.
- Arrange for hardware and delivery of support services.
- Ensure that services rendered are accurately invoiced by ensuring Delivery Orders, Support Service Forms or other relevant documents are raised and channelled to Finance Team for invoicing.
- Record customer’s problems and service requirements with our products and services
- Collect all information needed to prepare Quotation.
- Generate accurately and send out invoices on time
- Coordinate marketing activities and follow up on maintenance contract renewal
- Maintain accurate prospects and client records for sales opportunities.
- Compile & prepare Monthly service Summaries & other relevant reports.
- Post-sale admin duties
- Perform any other ad-hoc duties as assigned.
Ideal Candidate
- You have at least 1 year of experience in a Receptionist role, ideally within the IT industry.
- You have good computer skills (MS Word, Excel, Powerpoint).
- You are service-oriented with excellent interpersonal skills.
- You have good communication skills and are comfortable with handling phone calls in a positive and professional manner.
- You are a strong networker & relationship builder
- You pay strong attention to detail and deliver work that is of a high standard
- You are adaptable and thrive in changing environments
- Strong written and verbal in English and Mandarin (to liaise with English or Mandarin-speaking clients and associates).
Ref: 4BKRSER7TF
Related Job Searches:
- Company:
Snaphunt Pte Ltd - Designation:
Helpdesk Administrator - Profession:
IT / Information Technology - Industry:
Computer and IT