Snaphunt Pte. Ltd. – Desktop Support Engineer

• Join a well known brand within IT Services
• Attractive salary & benefits
• Great work environment

The Job

Role & Responsibilities:

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned
• Knowledge of ITSM or ITIL will be an added advantage

Ideal Candidate

Key competencies:

• Good knowledge of Windows OS, AD, Office 365 and Intune
• 2-3 years of relevant working experience, preferably from SI environment
• Strong problem solving skills and positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• You have excellent communication and interpersonal skills.
• You are familiar with Windows operating systems.
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong team player who can manage multiple stakeholders

Ref: 4LHA8CKD05