Snaphunt Pte Ltd – Customer Support

Our Client is a modern, mobile-optimized website builder that’s extremely easy to use. 

• Convenience in working from anywhere
• Fun and collaborative international working environment
• Opportunities for career advancement
• Training and growth opportunities
• Paid leave with tenure of one (1) year and above

The Job

Responsibilities:

• Emanate our brand and personality in every customer interaction by adopting voice and tone
• Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media)
• Translate our product and all customer communications like newsletters, lifecycle emails, and more
• Develop expertise on our product and internal software to help our customers efficiently
• Maintain happiness and positivity in every customer and team interaction

Ideal Candidate

Skills Required:

• Professional level Indonesian and English communication skills
• Strong passion to help people with different learning curves
• Deep love for learning new things, problem-solving, and analytical skills
• Experience in customer service in a fast-paced environment
• Availability to work at full-time capacity (40 hours per week)
• Working desktop/computer with at least 8GB RAM, and at least 20Mbps internet connection

Ref: AH1DCGP7YQ