Snaphunt Pte Ltd – Customer Support Representative

• Opportunity within a company with a solid track record of performance
• Leadership Role
• Attractive Salary & Benefits

The Job

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Candidate

• You have at least 1 year experience within a Customer Service role, ideally within the IT Services industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You should be a native Mandarin or Chinese Speaker to effectively liaise with the stakeholders of the region
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are a self-starter and demonstrate a high level of resilience

Ref: ITF4VMU463