Snaphunt Pte. Ltd. – Customer Support Executive

• Opening within a company with a solid track record of success
• Opportunities for career growth & development
• Great work culture

The Job

Duties & Responsibilities

• Handle inbound/outbound inquiries from various channels (WhatsApp, SMS, in-house messaging systems, and Phone calls)
• Search for information within our CRM to deliver accurate answers to questions from potential buyers/tenants whilst entering any new data into the listings to enrich the information
• Qualify potential buyers and tenants expressing interest in listings
• Coordinate and schedule property viewings for buyers and tenants against the schedule of the assigned Real Estate Consultants to meet team targets and maximize sales opportunities for each call/inquiry
• Track and update your team tasks and activities through our in-house tech platform
• Conduct daily and weekly feedback and improvement sharing sessions
• Support ad-hoc tasks and projects from time to time

Ideal Candidate

Skills:

• Nitec / Higher Nitec with working experience preferred (Part-time or Full-time) OR Diploma with no work experience is required
• Experience in customer service/sales support/call center would be beneficial
• Language: Fluent in written and spoken English
• Proficient in Google Suite / MS Office and with computers in general
• Organized and able to multi-task: you are skilled at managing your time, priorities, tasks, and getting things done fast, even when things can be chaotic
• Fast and Accurate worker: you have meticulous attention to detail know-how to review your work to produce quality and deliver fast
• Client-centric: you enjoy spending time with people and take pride in making clients successful; being polite and committed to all tasks
• Can-do attitude problem solver: you are a roll-up-your-sleeves doer. You see a problem, arrive at a solution quickly, and know what it takes to get things done

Ref: 69251LU7MP