Snaphunt Pte Ltd – Customer Support Associate (Vietnamese- English Speaking)

• Work within a company with a solid track record of success
• Excellent career development opportunities
• Attractive salary & benefits

The Job

Your responsibilities will include:

• Provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.
• Translate products into Vietnamese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.

Ideal Candidate

Job Requirements:

• Customer support experience in a fast-paced environment
• Great Vietnamese and English communication skills, both written and oral, to be able to liaise effectively to different stakeholders across the region.
• Should love making customers happy!
• Should have the ability to assess each customer’s issues
• Knows how to deal with difficult customers/clients
• Has good analytical and problem-solving skills
• Has good accurate records keeping
• Must be a good team player
• Can work with minimal supervision
• Ability to prioritize and multitask
• Knowledge of Domains, SEO, and Analytics is a plus!
• Must be able to work remotely and full-time (at least 40 hours per week)

Ref: GR5QT6S28T