Snaphunt Pte Ltd – Customer Support Assistant

Company
Snaphunt Pte Ltd
snaphunt.com
Designation
Customer Support Assistant
Date Listed
20 Jul 2021
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start - Flexible End
Profession
Customer Service / Communications, Marketing / Public Relations
Industry
Finance
Location Name
Singapore
Allowance / Remuneration
$2,000 - 2,500 monthly
Company Profile

Our client is an innovative FinTech firm providing payment and cash management solutions. Backed by world-class investors, they are a one-stop platform for businesses to manage cross-border payments, transforming the way they do global business.

Job Description
  • Join a fast-growing cross border payments firm
  • Opportunities for career growth & development
  • Work in a fun and vibrant environment

The Job

You will be responsible for :

 

  • Responding and handling transaction enquiries in a timely manner, escalating issues to the Manager when required
  • Managing and resolving any other ad-hoc queries that may arise
  • Providing product and service information to clients
  • Routing relevant queries to the respective team
  • Following up with partners and clients where necessary
  • Providing operational admin support

 

The Profile

  • You have a GCE ‘O’ level certification with at least 1 year of customer service experience
  • Knowledge and experience in cross border payments industry would be advantageous
  • You are able to converse in Mandarin to be able to liaise with Mainland/HK counterparts
  • You possess good communication, interpersonal and PR skills
  • Proficiency in Microsoft Word and Excel applications are required
  • You have a positive attitude and are willing to take on jobs and assignments
  • You are able to work under pressure in a fast-pace environment

Ref: DRVK8PNA6W

 

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