Snaphunt Pte Ltd – Customer Success Manager

You will be responsible for :

• Developing and managing client portfolio, ensuring client usage satisfaction and expanding utilisation
• Driving business growth and profitability by maximising value.
• Analysing customer data to improve customer experience.
• Holding product demonstrations for customers.
• Improving onboarding processes and mediating between client’s expectation and product gap.
• Evaluating and improving tutorials and other communication infrastructure.
• Handling and resolving customer requests and complaints.
• Minimising customer dropout rate.
• Providing valuable feedback from customers to improve product design and product development.

• You have a Degree in Communications or Marketing with at least 2 years experience in a Customer Success or related role.
• You have strong knowledge of customer success processes and experience in document creation
• You are highly organised and able to multi-task.
• You are self-driven with a proactive nature.
• You possess excellent communication and interpersonal skills.
• You demonstrate leadership qualities and have a passion for service
• You have high computer literacy and ability to learn new software.
• You are a patient and active listener.