Snaphunt Pte. Ltd. – Customer Success Manager

• Work alongside & learn from best in class talent
• A role that offers a breadth of learning opportunities
• Attractive Salary & Benefits

The Job

You will be responsible for :

• Looking for a maverick who is passionate about increasing digitals share of Business for clients
• Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients
• Define and Execute strategy for retention and cross sell for every account
• Understand client known and unknown needs and partner with Delivery and product team to address client needs
• As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients
• Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head –Innovation and other C level executives.
• Provide Client and market level insights for product innovation
• Lead presales for the region & given set of accounts
• Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs

Ideal Candidate

Skills Required:

• 2-3 years of Mar Tech experience, with strong demonstrated prior experience of helping clients achieve success using enterprise solutions preferably digital marketing platforms.
• Must know English, must have excellent communication skills.
• Proven track record of upselling/cross selling
• Experience in working with and influencing customers at multiple levels up to CXOs.
• Willingness to travel, if required on short notice.
• BFSI(Banking, financial services and insurance), Retail or Telecommunication experience is a plus

Ref: S6V1YQAJ7J