Snaphunt Pte Ltd – Call Centre Officer

• Work in a company with a solid track record of performance
• Work alongside & learn from best in class talent

The Job

Our client is looking for a Call Centre Officer to join the team

Your responsibilities will include:

• Attending to customers’ phone inquiries and calls during the deployment
• Providing service reservations
• Coordinating breakdown site services for customers
• Updating customers’ database in the system
• Performing other ad-hoc duties as assigned

Ideal Candidate

Skills required:

• You possess a high school diploma or equivalent.
• You have more education or experience may be preferred.
• You have exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• You have an understanding of company products, services, and policies.
• You have proficiency with computers, especially with CRM software, and strong typing skills.
• You have the ability to ask prying questions and diffuse tense situations.
• You have strong time management and decision-making skills.

Ref: BBCDAS4YJN