Smarte Carte Singapore – Customer Service Officer @ Changi Airport

Smarte Carte Singapore was established on 01 April 2014 and provides various airport services at Changi Airport (Terminal 1, 2, 3 and 4). Our services include Trolley, Stroller, Wheelchair Management, Wheelchair Pushing Services, Porter Services, Electronic Lockers as well as Left Baggage Storage Services.
Smarte Carte Singapore provides essential services which aids Today’s business needs and productivity of the employees. And Smarts Carte Singapore constantly develops its people to ensure they excel with extensive training and career progression and grow with the company. Our employees are empowered to enhance passengers’ airport experiences and we won the Changi Airport Service Partner of
the Year 2017.

• Attend to customer inquiries and provide excellent customer service experience
• Perform cash and credit card transactions using Point of Sales (POS) and Baggage Storage System (BSS) for baggage storage and other services
• Perform opening and closing settlement for POS and BSS for daily cash reconciliation
• Perform bag wrapping service and upselling of baggage services or products
• Perform acceptance and issuance of baggage deposits according to Standard Operating Procedure (SOP)
• Conduct bag search in accordance to SOP and ensure compliance to security standards dictated by the management and Airport police
• Responsible for store cleanliness and image