Singtel is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, technology services to infotainment to both consumers and businesses.
Headquartered in Singapore, Singtel has more than 130 years of operating experience and has played a pivotal role in the country's development as a major communications hub. Today, we continue to lead and shape the local consumer and enterprise market. Our Australian arm, Optus is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.
We are a major communications player in Asia Pacific through our strategic investments in regional mobile operators, Telkomsel (Indonesia), Globe Telecom (the Philippines), Advanced Info Service (Thailand) and Bharti Airtel (India), which has significant presence in Bangladesh, Sri Lanka and Africa.
For more information, please visit https://groupcareers.singtel.com/
Digital Content & Service Support Intern (Jan To April)
If you are interested about Digital Content and you are enthusiastic with lots of energy - We have a fantastic Internship opportunity for you at our Digital Innovation & Support division, where we strive to provide excellent service to Singtel customers on various digital platforms.
This internship is designed to fully immerse you in the day-to day activities of our operations. This is a unique opportunity as you acquire professional work experience in a safe and structured environment with help from experts. You do not only learn by just watching, you learn by getting yourself involved in real work/projects.
You will be required to put in a minimum internship duration of 3 to 6 months because we want you to have a meaningful internship experience where you put what you learn into practice.
This internship opportunity allow you to experience first-hand on what it takes to provide a comprehensive service to customers through new digital technologies, such as automated chatbot.
You will be involved with the following:
- Analytics on customer interactions and carry out recommended solutions to improve experience by building chatbot intelligence and content.
- Assist project team in the delivery of new features in relation to chatbot.
We are looking for :
Undergraduates in Business Analytics, Mathematical Science, Data Science, Information Systems & Analytics or Statistics
Your internship application has to be accepted and supported by the relevant institution (Polytechnic / University)
(a) Technical/ Professional Skills
- Relational DB
- Excel
- Copywriting
(b) Non-Technical / Soft Skills
- Numerical and Analytical
(c) Other Task-Specific Knowledge
- Customer Service Oriented
Related Job Searches:
- Company:
Singapore Telecommunications Limited - Designation:
Digital Content & Service Support Intern - Profession:
IT / Information Technology - Industry:
Computer and IT