Sika (Singapore) Pte Ltd – Customer Service Officer

Sika (Singapore) Pte Ltd. is part of the Sika Group of companies. Sika AG, located in Baar, Switzerland, is a globally active specialty chemicals company. Sika supplies the building and construction industry as well as manufacturing industries (automotive, bus, truck, rail, alternative energies, building components). Sika is a leader in processing materials used in sealing, bonding, damping, reinforcing and protecting load-bearing structures. Sika’s product lines feature high-quality concrete admixtures, specialty mortars, sealants and adhesives, damping and reinforcing materials, structural strengthening systems, industrial flooring as well as roofing and waterproofing systems.

Job Description

• Attend to sales calls and enquires
• Manage daily operations and customer inquiries and requests
• Coordinate sales orders with sales, production, warehouse and drivers to ensure timely delivery
• Responsible to compile all the DO return from different transporter
• Attend to customers’ queries, complaints, return and feedback
• Matching all the DO and invoice and submit to finance in agreed time frame
• Monitoring and follow up the missing DO
• Scanning of DO into share file for keeping record
• Maintain data base on customers’ products, prices
• Coordination for every delivery order with different transporter and different driver
• Assist the Customer Service Manager and Customer Service Executive in all required tasks
• Update and maintain proper filing systems and records
• Responsible for the administration and sales support for the sales department
• Perform any other ad-hoc assignments assigned

Requirements

• GCE O’ Level/ NITEC/ Diploma
• With 3 years of relevant experience
• Good interpersonal skills and able to work independently with minimum supervision
• Proactive and positive working attitude
• Meticulous with good organizational skills
• Proficient in MS Office