SG Bike – Customer Happiness Support Executive

Company
SG Bike
sgbike.com.sg
Designation
Customer Happiness Support Executive
Date Listed
17 Jun 2021
Job Type
Entry Level / Junior Executive
Full/PermIntern/TS
Job Period
Flexible Start, For At Least 3 Months
Profession
Customer Service / Communications
Industry
Air Transport
Location Name
202 Bedok South Avenue 1, Singapore
Address
202 Bedok South Ave 1, Singapore
Map
Allowance / Remuneration
$600 - 2,200 monthly
Company Profile

Established in August 2017, SG Bike is Singapore’s very first homegrown bike sharing company with the dream to make bicycles the 4th mode of transport. As a licensed bike sharing operator in Singapore, SG Bike was also the first bike sharing company to aim to resolve indiscriminate parking through its self-developed technology, Geostation. 

Following our announcement on 13th August 2019, SG Bike has taken over Mobike to become the largest bike sharing operator in Singapore. SG Bike is proud to have received the 2019 Young Innovator Award by the Land Transport Authority and will continue to work towards enhancing transport options in Singapore.

Job Description

Do you get satisfaction in helping others? Want to up your organisation, management and communication skills?

SG Bike is looking to setup a team to revamp, and value add our customer relations functions to directly manage and connect with users and help them get started on using our bike sharing services.

The role will also build rapport within our customers to understand them (and any problems) to provide enhanced customer satisfaction, support and service requests. Whether it is the latest features or newest campaign, you will take the proactive role to understand the company and its products, enabling you to communicate and build on your communication skills with the masses.

Brief Expectations, Job scopes, and Outcomes

  • Assist and learn to provide in customer service functions
  • Learn to understand, uphold, and protect the company’s brand image and assets
  • Work to accurately identify new and existing problems, while taking charge to find the solution and/or work with other team members to identity and resolve them.
  • Work in effective manner to manage time and task management skills to multi-task, organize, follow-up, and prioritize
  • Work in a flexible setting that can combine a variety of communication channels including but not limited to instant text, emails, and voice

Basic Qualifications

  • Proficient in English - written and verbal communication skills
  • Good analytical and communication skills
  • Eager to learn
  • Familiarity with Microsoft Office and open to learning new software
This position is already closed and no longer available.  You may like to view the other latest internships here.

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