Servq HResource Pte Ltd (Servq) was founded in 2002, with the key mission of delivering high quality value-added services to our corporate clients; in giving them the greatest return on investment. A young and vibrant service provider, we have over the years established ourselves as a valuable resource and business partner. We help them deliver tangible result, increase productivity and improve profitability through our ability to provide professional consultancy services. It is with this focus and commitment that has led the company to its present today.
We work on the principle that all success can only be achieved through continuous development of our people and adopting the right attitudes and skills necessary to meet the ever changing business needs of today. Building on this commitment, Servq shall continuously strive to improve our level of services standards!
JOB RESPONSIBILITIES
- Respond and manage large amount of inbound calls, emails and customer service inquiries/ complaints via phone, messaging app and email in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/team qualitative and quantitative targets
- Generate sales leads that develop into new customers
- Oversee and support courier team's daily scheduled and unscheduled routes and assign jobs to appropriate Drivers throughout the day
- Maintain customer database and administrative duties
- Communicate and coordinate with internal departments
JOB REQUIREMENTS
- Minimum 3 years relevant working experience in a similar customer support role preferably in transportation industry
- Strong phone and verbal communication skills along with active listening
- Effectively bilingual in English and Chinese (to liaise with Chinese speaking customers)
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Diploma/ Degree in related field
WORKING LOCATION
- Tampines
WORKING DAYS/ HOURS
- Mon – Fri: 9am – 6pm
SALARY PACKAGE
- $2500 - $3500
Ng Shirlee | R1101723
ServQ HResource Pte Ltd | 06C4795
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ServQ HResource Pte Ltd - Designation:
Customer Service Supervisor - Profession:
Customer Service / Communications - Industry:
Logistics