Searchlab International Pte Ltd – Sales and Administrative Executive

About SearchLab Care

With a heritage spanning over 30 years, SearchLab Care specializes in delivering compassionate, professional elder caregiver services across Singapore. Every elder caregiver undergoes rigorous screening and is thoughtfully matched to suit individual family needs.

Driven by transparency, ethical recruitment, and personalized case management, SearchLab Care is committed to enhancing the quality of life for the elderly and vulnerable individuals—bringing trusted, dignified care directly to the home.

At SearchLab Care, the placement of elder caregivers is built upon a foundation of integrity, professionalism, and compassion. Every elder caregiver who joins the programme undergoes a comprehensive and rigorous selection process before they are admitted for training. This multi-stage evaluation includes character assessments, aptitude testing, and interviews to ensure that only the most dedicated and capable individuals are selected. By setting a high bar from the very beginning, SearchLab Care ensures that the elder caregivers entrusted to families are genuinely committed to providing safe, respectful, and personalised eldercare.

Once selected, the trainees undergo intensive training conducted by experienced professionals in the field of geriatric and nursing care. The curriculum is both practical and evidence-based, equipping the trainees with essential skills and knowledge in elder caregiving, care management, and effective communication with the elderly persons and their families. This hands-on training ensures that graduates are not only technically competent, but also emotionally attuned to the unique needs of the elderly.

SearchLab Care goes beyond just placements — it offers robust post-placement support that sets it apart. Families can tap into a dedicated team of eldercare experts who provide ongoing guidance and coaching for both the elder caregiver and the family. In addition, our elder caregivers continue to receive continuing education, development and mentorship, ensuring that their knowledge stays relevant and that they feel supported in their caregiving journey.

Whether it is navigating care challenges, adapting to changing conditions, or simply needing a listening ear, both families and elder caregivers can rely on SearchLab Care’s commitment to excellence and compassionate service.

Sales & Client Experience Executive(Domestic Helper / Caregiver Placement Industry)

Overview

We are seeking a proactive and customer-focused Sales & Administrative Executive to support our growing operations. This role blends sales, client advisory, and administrative coordination, making it ideal for someone who enjoys helping families, building relationships, and ensuring a smooth placement journey from enquiry to deployment.You will work closely with management to drive revenue growth, strengthen client relationships, and maintain high service standards across all touchpoints.

Key Responsibilities

1. Client Advisory & Sales Engagement

• Be the first point of contact for phone, WhatsApp, email, and walk-in enquiries
• Understand clients’ needs and recommend suitable helpers/solutions
• Guide clients through the maid selection and placement process
• Conduct professional follow-ups to convert enquiries into successful placements
• Track sales leads, maintain CRM updates, and assist with weekly sales reportingSupport simple marketing efforts (e.g., social updates, soft follow-ups, promotions)

2. Customer Service & Relationship Management

• Provide consistent, clear, and friendly communication throughout the client journey
• Offer after-sales support to ensure smooth adjustment and client satisfaction
• Build meaningful, long-term relationships with clients and helpersHandle concerns with empathy and a service-oriented approach
• Support retention efforts by identifying opportunities to improve service quality

3. Administrative & Documentation Support

• Prepare service agreements, contracts, and necessary documentation
• Maintain and update biodata files, records, and system entries
• Coordinate interviews, training sessions, and selection appointments
• Assist with work permit applications and MOM-related documentary processes

4. Office & Operational Coordination

• Maintain organised office files and administrative systems
• Assist management with day-to-day office tasks and operational duties
• Support process improvements to enhance workflow efficiency
• Handle ad-hoc responsibilities as required

Requirements

• Strong spoken and written English (Mandarin a plus)
• Able to speak Bahasa or Malay will be an advantage
• Customer-service mindset with strong communication skills
• Organised, detail-oriented, and able to multitask
• Comfortable handling both sales enquiries and administrative tasks
• Proficient in Microsoft Office / Google Workspace
• Experience in maid agency, HR, customer service, or related industries preferred
• Fresh graduates welcome if proactive and willing to learn
• CEI-certified candidates preferred; otherwise must be willing to attend CEI course

Who You Are

We’re looking for someone who is:

• Warm, patient, and professional in dealing with families and helpers
• Confident in sales conversations without being pushy
• Calm under pressure and able to provide solutions
• Responsible, reliable, and takes initiative
• A team player with positive energy