Rentokil Initial Pest Control Singapore – Customer Satisfaction Specialist

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. 

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. 

We are experts in the fields we operate in, investing in training, science, innovation and technology. 

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. 

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. 

Find out more on careers.rentokil-initial.com

Customer Voice Count (CVC)

- Responsible for CVC process

- Responsible for contacting customers for feedback

- Key in all feedback into iCabs – creating CVC ticket

- For critical complaint or feedback that require immediate attention, send email / create iCabs ticket and assign to the relevant stakeholder

- Follow up with the stakeholder and ensure the ticket is closed

- Analyse reports for all divisions on CVC scoring

- Update the contact information into iCabs

Operational Support

- Monitor KPIs and responsible for KPIs consolidation across all divisions

- Create meeting agendas, notifications and follow up items

- Maintain reporting schedules and datelines from operations team

- Compile reports required for regional submissions and review

- Ensure timely completion and submission of all reports

- Other ad hoc duties as assigned by supervisor