Rental Hygiene Services Singapore Pte Ltd, a member of the Bidvest Group, is one of Singapore's leading providers of integrated washroom hygiene solutions. We partner with businesses across a wide range of industries to create cleaner, safer and more hygienic environments through innovative products and reliable services.
Our comprehensive solutions include washroom equipment rental, sanitary disposal services, air care systems, hand hygiene solutions, floor mat services, consumable supplies and other workplace hygiene products. Backed by a dedicated team and a strong service network, we are committed to delivering exceptional customer service while maintaining the highest standards of quality, safety and sustainability.
At Rental Hygiene Services, we believe our people are our greatest asset. We offer a supportive and collaborative work environment where employees are given opportunities to develop their skills, grow their careers and contribute to the success of a well-established industry leader.
Service operations coordinator:
Key Responsibilities
• Assist the contract manager in reviewing, verifying, and closing all technicians' tickets, including installation, withdrawal, ad hoc maintenance, and service tickets, ensuring accuracy, completeness, and timely closure.
• Liaise closely with technicians and the sales team to follow up and resolve outstanding or backlog tickets promptly.
• Maintain proper filing and documentation of all installation, withdrawal, maintenance, and ad hoc service tickets in the designated contract folders to ensure accurate record-keeping and easy retrieval.
• Attend to customer enquiries and call-ins professionally and assist customers by coordinating and obtaining Proof of Delivery (POD) documentation as required.
• Update and maintain accurate records of dispenser installation locations within the service card folder and related systems.
• Monitor ticket status and follow up on pending documentation to ensure all service records are complete and up to date.
• Provide operational support and coverage on installation, withdrawal, and ad hoc maintenance tickets during periods of absence or increased workload to ensure continuity of daily operations.
• Support the department with administrative and coordination duties as assigned to ensure smooth and efficient service deliver
Candidate Requirements
- MS Office (specifically Excel/Sheets formulas) will be an advantage.
- High comfort level handling sensitive legal/financial documents and maintaining databases.
- A positive attitude and the ability to be an effective, collaborative team player.
- Meticulous and reliable, with a sharp eye for detail and the ability to make sound judgments regarding administrative priorities.
- Capable of multitasking and managing competing deadlines in a dynamic, high-pressure environment.
- Strong verbal and written communication skills; able to interface professionally with stakeholders at all levels.
Kindly note that only shortlisted candidates will be notified.
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- Company:
Rental Hygiene Services Pte Ltd - Designation:
Service Coordinator - Profession:
Environment / Health - Industry:
Environmental Services - Location:
Ang Mo Kio