Rempapa – F&B Executive

You are the first point of contact to guests through enquiries via phone, email, or online bookings. You are well-equipped to handle these enquiries and be able to provide relevant information to secure future business or filter incoming enquiries to the relevant departments for follow-up.

RESPONSIBILITIES

• Warmly welcome guests to the restaurant and usher them to their dining table
• Assist guests in their baggage whenever possible
• Managing the condition of physical menus and ensuring menus are up-to-date with the correct information and prices
• Be aware of regular guests, and remembering their preferences
• Be aware of any VIPs dining in the restaurant
• Manage reservations and table allocation to maximize seating plan
• Always smile in all communications with guests, whether face-to-face, virtual or over the phone
• To gather feedback from guests about their experience and document for reporting purposes
• Any other duties as assigned by Management

Qualifications

• Min GCE ‘O’ Level or equivalent preferred
• At least 2 years’ experience in guest relations, reservations management or similar customer service role
• Proficiency with MS Office applications
• Excellent, effective communication and interpersonal skills
• Well-versed in both English and Mandarin, to better assist guests
• Customer service drive with outstanding communication
• Keen listener with ability to address guest concerns and de-escalate issues
• Exhibits a positive and friendly demeanor in all guest interactions
• Detail oriented to document guest interactions and requirements accordingly
• Ability to multitask and be solution orientated