Rempapa – F&B Executive

Damian D’Silva‘s all-day restaurant, is his personal contribution to the ongoing story of cuisine in Singapore, draws on a lifetime of custodianship and elevation of our culinary heritage, to engage the young and further the discourse on Singapore food.

You are the first point of contact to guests through enquiries via phone, email, or online bookings. You are well-equipped to handle these enquiries and be able to provide relevant information to secure future business or filter incoming enquiries to the relevant departments for follow-up.

RESPONSIBILITIES

• Warmly welcome guests to the restaurant and usher them to their dining table
• Assist guests in their baggage whenever possible
• Managing the condition of physical menus and ensuring menus are up-to-date with the correct information and prices
• Be aware of regular guests, and remembering their preferences
• Be aware of any VIPs dining in the restaurant
• Manage reservations and table allocation to maximize seating plan
• Always smile in all communications with guests, whether face-to-face, virtual or over the phone
• To gather feedback from guests about their experience and document for reporting purposes
• Any other duties as assigned by Management

Qualifications

• Min GCE ‘O’ Level or equivalent preferred
• At least 2 years’ experience in guest relations, reservations management or similar customer service role
• Proficiency with MS Office applications
• Excellent, effective communication and interpersonal skills
• Well-versed in both English and Mandarin, to better assist guests
• Customer service drive with outstanding communication
• Keen listener with ability to address guest concerns and de-escalate issues
• Exhibits a positive and friendly demeanor in all guest interactions
• Detail oriented to document guest interactions and requirements accordingly
• Ability to multitask and be solution orientated