Taizjo is a lifestyle accessories brand bringing convenience and style to everyday life. Taizjo means “to carry” — we design different so you can carry your dreams with elegance, zest, creativity & fun. We empower people from all walks of life to become more productive by keeping essentials close. #TakeitAnywhere with Taizjo.
We promote a culture of collaboration, kindness, teamwork and respect, and work together with our people to grow them on professional and personal levels.
We are looking for a fulfilment & customer service associate part-time/intern to join our work family and grow our capabilities in scaling the business' operational needs and customer satisfaction.
Fulfilment & Customer Service Associate (Part-time / Intern)
The Fulfillment Operations & Customer Service Associate is a cross-functional role in the operations team, that includes inbound processing, order fulfillment, order packaging, and customer returns processing. The primary responsibility will include safe, secure, and accurate fulfillment of online customer orders. Additional responsibility will include inventory management, maintaining data records, packaging inventory management, and order return processing including inspection. If you like everything about gift packing, this job is for you!
Key Accountabilities:
• Order Fulfillment (Shopify Backend System knowledge a bonus)
• Prepare the orders for fulfillment
• Package the products
• Manage the shipping of each order processed and update the Shopify Backend Orders with tracking IDs
• Arrange for pick-up and delivery of the orders
• Inventory Management
• Efficiently arrange, segregate and count the product and packaging inventory
• Maintain the inventory data everyday to ensure accuracy in supply chain management
• Document quality checks and enter into the system
• Ensure cleanliness in the inventory storage area at all times
• Quality Control upon new stocks arrival
• Ensure quality of the packaging is as per SOP & brand guidelines
• Ensure delivery of products is in stipulated time frame
• Perform other duties as assigned by management within
• Updating of Fulfillment and Customer Service SOPs
• Replying & Resolving Customer Service Enquiries on Email, Instagram DM and Website chat app
Required Education and Experience:
• High School Diploma or Equivalent, preferred
• 0 to 12 months experience in e-commerce preferred
• Knowledge of Excel is mandatory
• Experience working with and managing 3rd party partnerships preferred
• Fluent in English
Related Job Searches:
- Company:
Real Help Pte Ltd - Designation:
Fulfilment & Customer Service Associate - Profession:
Logistics / Supply Chain / Transport - Industry:
Retail / eCommerce - Location:
Queenstown