Pure Storage Pte Ltd – Technical Support Engineering Intern

Pure Storage is an American publicly traded technology company headquartered in Mountain View, California, United States. It develops all-flash data storage hardware and software products.

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Pure Storage has Support centers in Mountain View, CA, Lehi, UT, Dublin, Ireland & Singapore, Asia. We are looking for a Technical Services Intern to join our Singapore Support team. You will be part of the best Support team in the industry. Our culture focuses on 5 key values – Persistence, Creativity, Teamwork, Ownership, and Customer First. You will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Flash Array product. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. 

You will be exposed to:

• Understand customer expectations
• Answer and resolve support cases across all severity levels
• Track customer issues using our ticket tracking system
• Customer facing communications, ensuring the message is concise and professional
• Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing
• Champion customer issues internally, and represent the company externally
• Leads large multi participant customer calls, including hot escalations