Psykhe Pte Ltd – Customer Experience Internship

PSYKHE is on a mission to reimagine, reframe, create and innovate by unlocking the power of design for our clients.

As a Customer Experience Intern, you will be part of a multi-disciplinary team solving problems and designing the end-to-end journey of a service, across digital and physical channels.

Your responsibilities will include :

• Support and facilitate evaluative and generative research activities across Asia (interviews, contextual enquiries, usability testing, workshops etc)
• Synthesise research data, work collaboratively with teams to extrapolate and identify human insights
• Use Design Thinking tools and methods to solve problems and drive change for our clients through 3 lenses : desirability, feasibility, viability
• Develop core CX assets (research plans, personas, customer journey maps, wireframes) as required

You are :

• Passionate about human centred design, and making an impact.
• Understand and empathise with users – across clients, end customers, employees or the community for which we design
• Effective communicator and an emphatic listener
• Hands on, with a good working knowledge of collaboration tools such as MS Teams, Miro, Figma
• Have completed a tertiary qualification in a discipline like Psychology, HCI, product design, User Experience or similar
• Have an interest to specialise in a discipline of design (user experience, visual design, user research, etc)

Join us in our quest to make an impact for our clients.