With a mission of “making travel better”, Plaza Premium Group is a pioneer and the market leader in airport hospitality services with an international footprint of over 250+ locations, 80+ International Airports, 30+ countries and regions, serving 20 million travellers annually.
The group comprises four core business segments – airport lounges Plaza Premium First and Plaza Premium Lounge; airport terminal hotels Aerotel and Refreshhh by Aerotel; airport meet & greet services ALLWAYS and a range of Airport Dining concepts. The Group has also developed Smart Traveller, a mobile-app based global airport membership programme that is designed for air travellers, offering uniquely-curated perks, benefits and rewards experience through points earning and redemption. In addition to its own brands, Plaza Premium Group provides airport hospitality solutions to leading airlines, alliances and corporates around the world, including but not limited to Cathay Pacific Airways, Singapore Airlines, Lufthansa, China Southern Airlines, Star Alliance, SkyTeam, American Express and many more. By continuously innovating and striving to surpass travellers’ expectations of airport experiences, the group is growing exponentially across major international airports globally.
The Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the Hotel & Lounge to the guest throughout all stages of their stay. Determinates a guest's reservation status and identifies their duration of stay.
Responsibilities:
• Register guests and to assigns rooms, accommodating special requests whenever possible.
• Verifies the guest's method of payment and follows established credit-checking procedures.
• Carry out regular checks of all areas, such as food counter, shower room, toilet, internet area to ensure cleanliness and tidiness at all times and the functionality of all facilities.
• Overall, to achieve higher satisfaction level to Company’s target(s) set from time to time and conduct continual improvement to achieve the highest customer satisfaction level.
Kindly note that only shortlisted candidates will be notified.
Related Company Review:
Plaza Premium Group
http://www.plazapremiumgroup.comType: Hotels & Resorts / Hotels & Travel Accommodation
Pros: managers work together assisting subordinate to reach goal
Cons: -salary below market and might open higher package to new comer -no career progression
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- Company:
Plaza Premium Lounge Singapore Pte Ltd - Designation:
Guest Service Intern - Profession:
Customer Service / Communications - Industry:
Others - Location:
Changi