Papilla Hair Pte Ltd – Front Desk Executive / Customer Service Executive (Retail)

Papilla Haircare is a specialised hair loss and scalp treatment centre in Singapore that focuses on hair-regrowth therapies and treatments for all kinds of scalp concerns. Our unique selling point is our science-based approach to providing solutions for hair loss issues, with a team of doctors and scientists providing the technology and know-how behind our protocols and programs. 

Job Highlights

• Career Growth Opportunities
• Friendly Working Environment
• Attractive remuneration package with Commission 
• Located in Orchard Central, Taka

Job Description

Responsibilities:

• Answer front desk phone calls for Papilla Hair Pte Ltd
• Attend to all customers issues and provide accurate, appropriate, and immediate responses, ensuring complete customers satisfaction on the social media platform.
• Organize and schedule customers’ appointments.
• Acknowledge and greet guests entering and leaving the facility.
• Basic customer registration, financial billing, and cashier.
• Attending to customers' pre & post-consultation enquiries
• Monitor and manage inventory. 
• Purchase retail stocks and salon-use stocks when necessary
• Administer, record, and maintain customer records and files.
• Performed regular follow-ups on the customer to upkeep customer care.
• Always maintain safety standards and cleanliness of the salon.
• Other ad-hoc administrative duties.

Requirements

• Service-oriented and positive attitude
• Required Skill(s): Fluent in English (Both written & spoken), Experience in Hair Scalp/ Hair Restoration will be an advantage.
• Fresh graduates are welcome to apply as training will be provided.
• Monthly Regular Day Off -6 days
• Comfortable in retail operational hours which includes weekends and public holidays.