OCi System Pte Ltd – Customer Support

OCi System Pte Ltd. Providing business solutions and software to Singapore SMEs, helping them to automate, grow and expand their operations and businesses. To date, we have served more than 4,000 local SMEs by equipping and supporting them in areas such as company’s financial accounting and operational solutions such as Sales Management, Customer Relationship Management, Inventory Management, etc.

Job Functions

• Provide help-desk support to clients on ERP and Accounting System
• Assist clients to understand the basic system operation.
• Address issue regarding hardware, software and networking
• Conduct remote troubleshooting or Ad-hoc Onsite Support
• Record technical issues and solutions in logs
• Working knowledge of office automation products and computer peripherals, like printers
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Hand on experience on Window 10