NTUC Health – Customer Service & Care Intern

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

• Assist to deliver consistent satisfactory customer service including inquiries and complaints
• Be customer-centric and learn how to manage internal and external stakeholders via communication channels
• Address inquiries, referrals, scheduling of appointments, and other support required from various communication channels
• Identify and assist to address the needs of stakeholders
• Preferably familiar with Google Workspace
• May be required to perform any other duties as requested
• Strong written and verbal communication
• Good interpersonal skills, positive attitude, and willingness to learn
• Someone who is patient and enjoys working with a senior person.

Qualifications

School internship